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Old 07-15-2012, 11:08 AM   #76
mctile
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I agree, CX. At this point, I think the best fix is with Spectra Lock.
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Old 07-15-2012, 03:12 PM   #77
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And you know that is not the answer the boys and girls at TEC want you to have.
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Old 07-15-2012, 03:21 PM   #78
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Then if TEC wants to market a grout that you don't have to seal, then make sure its a grout that you don't have to go back and seal......twice.

I went through the efflorvessence thing and all the acid washes with the XT and boost and now this problem with the PowerGrout. They just don't seem to be able to get it right. My jobs are not cheap R & D ffor TEC.

Fool me once, shame on you.........
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Old 07-16-2012, 01:03 PM   #79
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Hi Matthew,

Thank you for reaching out. We truly care about your experience with POWER GROUTŪ and want to address your questions. Power GroutŪ is a pigment-rich formulation that ensures color consistency. What you are experiencing is normal, temporary, and will not affect the color of the grout in the joint. We take pride in our products and would love to share some tips to ensure hassle-free installations in the future. Please give us a call at 800-832-9023. Rest assured that we’re here to help.
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Old 07-16-2012, 02:19 PM   #80
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The shower I grouted last week with powergrout looks great today.
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Old 07-16-2012, 02:58 PM   #81
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That's great Rick!
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Old 07-16-2012, 03:38 PM   #82
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Welcome aboard, Erin.

Are you our official TEC rep now? Did you do something to Mike, or did we somehow offend him?
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Old 07-16-2012, 04:06 PM   #83
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Just finished four schools with power grout so far so good.
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Old 07-16-2012, 04:19 PM   #84
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Yup, happy to join the conversation! I'm TECŪ's new digital/social media specialist. Mike's still here. (He sits right next to me.) He says hi. We're excited to chat with you all and provide support in any way we can.
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Old 07-16-2012, 04:22 PM   #85
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Cool James! Thanks for your support.
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Old 07-16-2012, 05:52 PM   #86
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Are you also able to address the technical questions about y'all's products, Erin, or only the social media questions?

Having Matthew contact you is certainly a good start for him, but it doesn't help the other members and lurkers to understand the problem he had with the product nor the work-around he was initially given.

Can you help us with some of that?
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Old 07-16-2012, 06:24 PM   #87
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Could this be coming out of a certain plant? I know that Laticrete has several plants across the US. If TEC does too, is there a way to see if this stuff is a plant(s) specific problem?
We know the so far good results are happening in KY, NC, and AZ.

We know problems are happening in CO and Canada. Where are the DIY 's located?
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Old 07-16-2012, 08:09 PM   #88
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So Erin, you say that becuase it is a pigment rich formula that three Weeks after install it is normal for a client to leave pigment rich footprints on their new floor, and towels? Glad to hear that it wont affect the color in the joints
Just hearing that response will have me avoiding this grout like a plague.
Sorry for your problems Matthew. Good luck with your fix.
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Old 07-16-2012, 08:19 PM   #89
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Hi Erin, I use TEC grouts alla time and have just started using the Power Grout. I love the stuff. I was using XT and loved that stuff too.
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Old 07-17-2012, 07:12 AM   #90
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Hi Erin. I have been in contact with my local TEC rep. throughout this process and he has given me the "loaded with pigment" pitch and told me to apply the grout additive, etc. Sounds like TEC is scrambling. We both know that PowerGrout was not intended to act this way.

It seems I have to go back for a third time. It is still bleeding after two coats of the grout additive.

I have used Powergrout on quite a few projects. I have multiple floors out there 2000 sq. ft. plus with PowerGrout that have no problems. I have plenty of showers out there with PowerGrout with no problems. The issue is that now I do have a problem and it seems to not be an isolated incident. The problem is so wide spread that TEC is packaging up a product to fix this issue. How long have you known that PowerGrout acts this way in wet areas?

I'm sorry Erin, but grout wiping out of the joints when wet is NOT NORMAL OR ACCEPTABLE. I stand behind my work 100% and a big reason I can do that is because I have confidence in my building knowledge & building materials. As I stated before, I dealt with a whole lot of effloresence issues with the XT and now this with the PowerGrout. Cannot help but lose confidence in your grout products. Whether its due to a rush to market, poor science, or tainted trials this product needs to be refigured before distributed because its the end user that pays the price.
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