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Old 11-13-2017, 07:01 PM   #16
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Here's another one for you

Is it normal to both set mosaic and grout within an 8-hour period? I'm thinking no, unless it's a special thinset, am I right?
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Old 11-13-2017, 07:04 PM   #17
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You can do it with a fast setting thinset, if the tile manufacturer allows the use of such a thinset.

Got a pic of the wall cross section?
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Old 11-13-2017, 07:04 PM   #18
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Paul: You'll enjoy this. The tiler came to me one day and said, "You know, those little white squares come off, and there is metal underneath! I hope you weren't hoping for the white color!" He was really worried we weren't going to like the metal.

And yes, most of protective squares are getting removed while grout is wet. Yay for scratched up metal.

Y'all, I am so fed up with today's work at the contractor's response. Please tell me I am not overreacting.
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Old 11-13-2017, 07:07 PM   #19
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We've firmly established this is sloppy work, but have not yet seen anything that cannot be fixed.

A cross section picture would really help
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Old 11-13-2017, 07:27 PM   #20
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Cross section for Paul

Paul, this is the first chance I have had to get into either bathroom. I can't pull out the black piece because it has been firmly grouted in place in one corner. The first picture is the bathroom we've been talking about, the second is the other, which is just now getting tile in the shower
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Old 11-13-2017, 07:29 PM   #21
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Does it look like a grey papery material was thinsetted over cement board or drywall ?
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Old 11-13-2017, 08:09 PM   #22
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Paul, yes there is durock membrane over the fiberock. Do you mean in some specific fashion around the penetrations, or in general?
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Old 11-13-2017, 08:09 PM   #23
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I was checking to see if there was any attempt at waterproofing. This is a good sign. While I cannot vouch for how well he installed the waterproofing, its better that it is there than not.
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Old 11-13-2017, 08:55 PM   #24
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Karen

Do you think refusing to pay might "register" with your contractor. Refusing to repair the grout the correct way is crazy. It is their mistake and I would insist it be done right(the second time). His scratch and stick proposal will not last.

I would insist on inspecting the removal when done and bless it PRIOR to them applying new grout. Look out for chipped tiles caused by the removal.

Can it be done? Yes with a lot of time and someone with the skill to do it.

This is not a spot here spot there. That grout is bad and ALL of it needs to come out.

If your contractor argues about it you need to find a new contractor that is more concerned about quality.
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Old 11-13-2017, 09:41 PM   #25
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Paul: oh yes, I inspected the waterproofing, and by the end, my novice eye was ok with it (which only counts for so much).

Mark: Today I told the contractor exactly that, that I want to see the cleanout before they re-grout.
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Old 11-13-2017, 09:51 PM   #26
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Bottom line: what do I fight for?

More pictures of today's work, mosaic set and grouted same day with misaligned Jolly edge. Every day gets worse.

So, we all see that the job is suboptimal. What should I be requiring of the contractor? What would be reasonable--not overbearing--of me to expect?
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Old 11-13-2017, 10:02 PM   #27
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Originally Posted by Karen
I think the helper did the grouting. They are behind schedule and feeling it from the contractor, so the contractor's answer was to bring on a kid with little experience that the tiler needs to teach as he goes. *facepalm* The shower has a cast iron base, Kohler Salient.
Yeah, that's kinda what I figured. I'll never understand why some tile installers are willing to trust, what is literally the finishing touch of an installation, to an inexperienced helper. And, while grouting isn't rocket surgery, it does require some skill and training. It really isn't fair to you, to use your project as a training course. To further complicate matters, Mapei Ultracolor Plus FA is a rapid setting product, with a bit of a learning curve, for even an experienced installer. Not something you wanna turn the new kid loose on, without very close supervision.

I am sorry about your troubles, and hope you are able to get these issues resolved.
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Old 11-13-2017, 10:08 PM   #28
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Greg, I agree. Cuts, mixing, whatever, but not grout. Even so, I think back to my first ever tile job.... I took it slow and the grout looked a ton better than this.
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Old 11-13-2017, 10:09 PM   #29
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I haven't said it again since the beginning, but thank you again for your continued input, guys.
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Old 11-14-2017, 04:39 AM   #30
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That metal is way off. The more pics you put up the worse it gets.
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