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Unread 03-12-2006, 04:56 PM   #1
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Unhappy Marble cracked on installation, help please!

When the marble was being installed as part of a tub surround it cracked. It is from a slab, Paradise Marble, and the piece was approximately 60 inches long by 6 inches wide. We also purchased the stone from our installer as well.

I assumed the broken piece would be replaced however, our installer repaired the crack.

How do other professional installers handle this situation? This is a brand new bathroom, the repaired piece looks terrible.

Thanks in advance for any advice you can provide.
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Unread 03-12-2006, 05:20 PM   #2
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We do what makes our customers happy so we can get paid.
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Unread 03-12-2006, 05:49 PM   #3
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I wouldn't put in a cracked marble tile, and if I were the customer, tile or slab, I would expect that I wouldn't have any cracks in a brand new installation.
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Unread 03-12-2006, 05:54 PM   #4
Levi the Tile Guy
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I wouldn't even consider putting in a cracked piece. That's why slab and backsplash are so expensive, to take care of the occasional broken piece, that the installer should cover.
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Unread 03-13-2006, 08:35 AM   #5
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I'm very nervous because the marble vanity has yet to be installed.

I'm going to call and let them know that I am not happy with the cracked marble. I can't help but feel he's a little "shady" after this.

Thank you for your responses and I'll keep you updated as to how he responds.

Last edited by palynew; 03-13-2006 at 08:46 AM.
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Unread 03-13-2006, 09:28 AM   #6
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Welcome, Pal. Give us first name, please.

What DaveG said.

They shouldn't have installed the cracked piece and they certainly should give you no hassle at all when you call to complain about it. Should be a given that they offer to replace it immediately, if for no other reason than to get paid by a satisfied customer.

My opinion; worth price charged.

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Unread 03-13-2006, 11:08 AM   #7
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So here is the update...

Installer is going to replace the cracked piece with a new one. I hope the installation of the vanity goes smoother, I will keep you posted.

By the way my name is Pam and thanks to everyone who responded!
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Unread 03-13-2006, 12:18 PM   #8
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Hi Pam

Not trying to defend the installer guy, but occasionaly with stone, if you get a crack, a good guy can fix it so it is undetectable.

Seems like your guy gave it a go, but maybe his skill set is not quite sophisticated enough to have fixed it properly. The fact that he will replace it with a new piece, is good.

A lot of times a piece of stone will crack through no fault of the stone guy - could be cabinets or base being out of whack, poor framing - the causes could be endless.

If he tried to tell you the inferior fix was acceptable, I would have had some serious doubts, but being that they are willing to work with you is good. Hope the rest of the job goes down to your satisfaction.

Are you happy with the rest of the install and fabrication, though?


Relax - it's a rock! What could go wrong?!

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Unread 03-15-2006, 06:25 PM   #9
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Just to clarify, I understand that it is an art working with stone. And I certainly understand that cracks happen and that is why I posted the question; I wanted to know how this is typically handled by professionals.

Unfortunately, the crack happened just right of center beneath a window so the light bounces right off of the surface. Originally the installer said he was going to bring a new piece, but he decided to repair it instead (and failed to tell us about the change in plan). I told my husband that if it had not been in such an obvious place I would not have worried as much.

So far, I am happy with the granite installation in the kitchen. However, I'm beginning to second guess our decision to do a marble vanity and tub surround in the bathroom.

Again, I'll keep everyone posted. So far he has not returned with a new piece and my tile guys cannot start tomorrow as planned but that's part of the remodeling process!

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