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Unread 07-18-2006, 09:15 AM   #1
islandtile
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Thumbs down dewalt tile saw problems

I bought a dewalt saw about 1 month ago ,we did 3,000 sqft then 1,800 sqft the GFI keeps tripping and the pump plug is bad.I have to plug the pump in to a seperate plug so it will come on.I called dewalt they said 2 weeks to send another saw ,I said i want my money back it was less than 90 days . I was told in 8-10 weeks i would get a check. I told them it was a good thing i have my 4 year old felker tile master that works great ,and did i mention that rust falls of of it when i cut but still works fine. So the dewalt is nice and pretty has great features but its not as tough or dependable as a felker/target.
We lay about 1000-2000 sqft a week i dont think the dewalt can handle that.
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Unread 07-18-2006, 09:34 AM   #2
cx
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Welcome, Islandtile. Give us a first name please.

Indeed, if you're gonna stay around, go to the UserCP button near the top of the page, find the Edit Signature button, and enter your first name so your signature will appear with each post.

We've got a couple good threads on the DeWalt 24000. Some problems, like your GFI complaint, they've been aware of since early on and I think they have an improved replacement. Don't know about the pump plug problem.

The durability problem may or may not prove out. One of our union setters said his shop bought a dozen or so saws and he saw some sitting in the repair queue after only a couple months. May not be able to handle production work as originally designed.

But I like mine fine.

My opinion; worth price charged.
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Unread 07-18-2006, 04:57 PM   #3
islandtile
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i get a new one friday we will see what happens
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Unread 07-18-2006, 07:34 PM   #4
Rob Z
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I got a DeWalt in Jan 2005, had a problem with the GFI almost immediately. They send me a new GFI and we aven't had any problems since then.

We don't have nearly the production rate that you have.
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Unread 08-17-2006, 04:07 PM   #5
islandtile
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Exclamation Sorry Felker

Well its ben 3 weeks since i got my second dewalt tile saw,and i have come to the conclusion that it is a peice of **** . doesnt have the power or durability of felker. First one had a bad gfi and pump plug went bad within 3 months,second one started tracking bad after about 1 month (1\8 of an inch within 13 inches). I have had my felker for 4 years, its rusty and loud but still cuts tile like butter and tracs perfect. im going back to felker ,kind of makes me feel like i cheated on my girlfriend.I never would have bought a black&decker tile saw,but that is all dewalt is ,bottom line never buy a dewalt tile saw.
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Unread 08-17-2006, 04:18 PM   #6
Scottish Tile and Stone
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I have cut alot of tile with mine. Mostly large format porcelain. not ONE problem out of it. Its the only saw I use right now. My one helper is a union tile setter ,and he likes it just fine. Usually leaves his Felker in his truck..
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Unread 08-17-2006, 04:24 PM   #7
cx
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Sounds like it must be operator error, Austin.

I haven't had a lick of trouble with mine. Haven't used it much, but I'm real happy with it.
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Unread 08-17-2006, 04:25 PM   #8
phobbs
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I've had my DeWalt for a little over a year no problems I love it. Austin what gauge cord are you using? it makes a big difference
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Unread 08-17-2006, 05:57 PM   #9
Rob Z
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We love ours. I sold my other saws except for the Imer, and it stays in the shop.
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Unread 08-17-2006, 06:32 PM   #10
duneslider
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Have to say I love mine too. Anytime I happen to be working with someone else they leave their felker in the truck and want to use the DeWalt.

Not cutting straight is an alignment issue, not a saw problem. None of the Felkers I have ever used cut straight. Is it the saws fault? Nope, all the guys I work with had their saws bought by daddy so they don't take care of them or worry about aligning them.

I am very happy with the DeWalt.

Bryan
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Unread 08-17-2006, 09:46 PM   #11
islandtile
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well i think anyone who likes their dewalt saw must not lay that much tile . we lay about 1000 sq.ft. a week mostly 16-20 inch porcline as far as tracking my felker still and always tracks striaght. If you are a real tile setter dont buy a dewalt (black&decker) tile saw, buy a felker or target. I have had my felker for 4 years only replaced the switch once,thats ben the only problem .dewalt is a peice of junk if you dont agree im sorry but that is the bottom line. If you like dewalt then you might want to buy a ford truck because the quality is about the same. Real men dont drive fords and real tile setters dont use dewalt. By the way dal-tile in my area stoped selling dewalt saws because they had too many returned. I could go on forever about how mutch i hate dewalts tile saw but i'll stop with this,all the fancy things dewalt has dont mean a thing if it wont cut tile staight or wont stay on.
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Unread 08-17-2006, 10:17 PM   #12
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Wow, I'm glad my past three trucks have been GMCs. But my second truck is a Ford, and my employee drives that one, so I guess he has a problem.

We'll be playing with our tile installation hobby tomorrow, with the DeWalt.

Good post, Austin.
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Unread 08-18-2006, 04:40 AM   #13
tileguytodd
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Austin, welcome aboard!!

If you were to go back to early 2005 I did a review on the Dewalt saw.
At that time i indicated it was NOT a production saw.
While the saw has some nice features it is not going to be able to handle production footage like you are doing.

Consider, the saw was not actually designed for a Tile contractor.

The saw was designed for a General Contractor or Remodeling Contractor that does SOME Tile.

Cmon back to the Felker fold...all is forgiven!!
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Unread 08-18-2006, 05:04 AM   #14
Scottish Tile and Stone
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You mean to tell me, that after 11 years, I am not a "real" tile setter, and not a "real" man? My last truck was a chevy. In the first 3 years of owning it, I replace 5 fuel pumps, ($750 a pop), the computer, 3 fuel injectors, the leaf springs, 4-5 sets of front rotors.. See a pattern? It was junk.. But does that mean all chevy's are? (In my best sarcastic voice).......... I can only hope that one day, I can become the tile God that you are...
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Unread 08-18-2006, 03:58 PM   #15
bandstand tile man
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my first tile saw was a $400 dollar QEP from home depot. IT lasted me 5 years. NOw im glad to have my target! GO BLUE . I also drive a chevy. LoL. Thank God I live in America were I have a choice.
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