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Unread 05-26-2004, 12:36 PM   #1
vietco
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Cleaning/seal products

Hi John,

Sorry if I post in the wrong forum, but I don't know how to contact you guys. I've ordered 3 cleaning/seal products from the TYW store since last Wednesday. I checked the website and it said the products have been shipped on May 20th. I need these products to make my long weekend more useful, but still waiting... Normally, how long it take for since the day you ship?

Here are the info:
Order #665 (Shipped)
Order Date: Wednesday 19 May, 2004 Order Total: $74.85

Shipping Method
Individual Shipping (Flat Shipping Rate)
Products
1 x Neutral Tile and Stone Cleaner $24.95
1 x Stone Armor Impregnating Sealer (Quart) $21.95
1 x Heavy Duty Cleaner & Stripper $12.95

thanks,
Anh
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Unread 05-26-2004, 06:12 PM   #2
doitright
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John B. or Tim

Your turn!
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Unread 05-27-2004, 05:39 AM   #3
John Bridge
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Hi Ahn,

Shipping is usually five days or less. You should have it by the weekend.
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Unread 05-28-2004, 02:13 PM   #4
vietco
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Have not received yet. It's 8 days since the products were shipped. What is the shipment method? Is there a tracking number for this shipment?

thanks,
Anh
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Unread 05-28-2004, 05:46 PM   #5
John Bridge
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Hi Ahn,

Please see the announcement I've made at the top of the Advice Forum or at the top of the Pro Hangout. If you have not received your product by the end of next week we will refund your money. I'm sorry I can't do better than that. I'm really very sorry.
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Unread 06-07-2004, 12:15 PM   #6
vietco
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John,

It doesn't look like the order will come through. When will your products start selling again?

Anh
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Unread 06-07-2004, 04:22 PM   #7
John Bridge
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Anh,

I don't know the name you ordered under. Please emial me with your name. We will refund your money.
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Unread 06-07-2004, 05:09 PM   #8
vietco
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John,

It is for Anh Doan.
Order #665 (Shipped)
Order Date: Wednesday 19 May, 2004 Order Total: $74.85
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Unread 06-07-2004, 05:26 PM   #9
John Bridge
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We will refund your money, Anh. Check's in the mail.
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Unread 06-07-2004, 08:35 PM   #10
doitright
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Oh, I heard that before!
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