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Unread 04-29-2021, 07:33 PM   #1
khipsher
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grout haze under sealed tiles

Our contractor installed honed travertine tiles, sealed, grouted with Mapei Ultracolor Plus FA grout, wiped the grout and then after drying sealed everything again.

I did not have a chance to go out to the job site until today and discovered that there was considerable grout haze left on the tiles when the final sealer went on. There are also two places where there are heavier smears that amount to a blob/blotch of grout.

Is it possible to remove grout haze once tiles have already been sealed? We are mindful that the tiles being travertine, nothing applied can be acidic.

We are to the point in a new construction build where I am so past exhausted and am very thankful to have people to reach out to with an SOS. Thank you for any help you can offer!
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Unread 04-29-2021, 11:52 PM   #2
Tool Guy - Kg
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Hi, Kathy.

I know all about the exhaustion you speak of. My response is not meant to dodge the question, but to help you. To take the exhaustion away just a little bit.

The very fastest, most efficient, least-effort to remedy this is one you might not want to hear. Or maybe you do. Whomever you have a signed contract with for the tile work (likely the general contractor) is the person you turn to. They are solely responsible for fixing. Flip it on them. Tell them you need a tile job that is not below the minimal standard of workmanship that it currently is.

By the way, I really hope you have a contract and that all the final payments haven’t been made.

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Unread 04-30-2021, 09:47 AM   #3
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Hi Kathy,

Just to be clear, the contractor you're talking about is the one building the house and not the tile contractor? The general contractor is the one to go after on this.
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