Ceramic Tile Advice Forums - John Bridge Ceramic Tile

Welcome to John Bridge / Tile Your World, the friendliest DIY Forum on the Internet


Advertiser Directory
JohnBridge.com Home
Buy John Bridge's Books

Go Back   Ceramic Tile Advice Forums - John Bridge Ceramic Tile > Tile & Stone Forums > Tile Forum/Advice Board

Sponsors


Reply
Thread Tools Search this Thread
Unread 07-12-2011, 05:46 PM   #1
hejests
Registered User
 
Join Date: Jul 2011
Posts: 8
Glass mosaic backsplash gone wrong

Hi All,

I'm a first time poster. I stumbled into the forum earlier today and have been reading a lot of posts. I hoping to find some expert advice around the glass mosaic backsplash that's been put into my new house.

Essentially, I think the installer just didn't have much experience working will small glass tile and the installation looks pretty rough. Aside from crooked tiles and tiles that are out of line, which i can live with, the tiles that were cut for the corners are a mess. No straight cuts, jagged chipped tiles throughout.

The installer is telling me the that the edges are normal for small glass tile because they're so hard to cut. I've found some videos though on youtube of similar tiles being cut without issue with a wet saw.

The installer's solution to the rough edges: caulk every corner with a thick bead of silicone caulk. Silicone up the wall, along the ceiling, around the window. Needless to say I've spent about 10 hours removing silicone :| There was also silicone smeared all over a massive grout line at the ceiling (in order to mask it).

I've attached some pictures. Can you have a look and give me your honest opinion. Am I making a mountain out of ant hill or do I have a good reason to be upset.

Please note, the missing grout in some areas is due to pulling out the silicone. you'll probably also see some residual caulk :| I'm re-grouting those gaps tonight.

Thanks everyone!

Serge
Attached Images
    
__________________
serge
hejests is offline   Reply With Quote
Sponsored Links
Unread 07-12-2011, 05:59 PM   #2
cx
Moderator emeritus
 
cx's Avatar
 
Join Date: Jul 2001
Location: Boerne, Texas
Posts: 92,816
Welcome, Serge.

If you are unhappy with the installation, and you should be, you should not be touching any part of it. You should tell the installer to correct his errors before he gets paid.

We'll hope you haven't yet paid for that installation.

My opinion; worth price charged.
__________________
CX

Y'ALL NEW VISITORS READ THIS HERE!
cx is online now   Reply With Quote
Unread 07-12-2011, 06:03 PM   #3
Houston Remodeler
Pondering retirement daily

STAR Senior Contributor

 
Houston Remodeler's Avatar
 
Join Date: Oct 2009
Location: Houston Texas
Posts: 28,223
Welcome Serge,

The good news: you're not alone. We have seen this same problem 3 times this week on the forum. I hope you haven't paid this guy. I hope he'll buy you new tile and you can find a talented, experienced, knowledgeable installer to do the job properly re-do the install. I hope to see my friend Andy someday.

The tiles get cut like the picture below. Clean cuts with no 'blow out' of the face or painted backs. He could have avoided the skinnies too, but we'll skip that part for now.
Attached Images
 
__________________
Paul1

For when DIY isn't such a good idea...
Houston TX area Kitchen & Bath Remodeling


http://CabotAndRowe.com
Houston Remodeler is offline   Reply With Quote
Unread 07-12-2011, 06:10 PM   #4
hejests
Registered User
 
Join Date: Jul 2011
Posts: 8
Thanks for the feedback guys. Unfortunately for me, I had the backsplash done through my home builder with the cost rolled into my purchase price. So essentially it was pre-paid.
__________________
serge
hejests is offline   Reply With Quote
Unread 07-12-2011, 06:11 PM   #5
Houston Remodeler
Pondering retirement daily

STAR Senior Contributor

 
Houston Remodeler's Avatar
 
Join Date: Oct 2009
Location: Houston Texas
Posts: 28,223
Then your home builder owes you a new backsplash.

There is also supposed to be a gap between the tile and the countertop. Yours has none. That gap is supposed to be caulked closed. This installation doesn't meet TCNA standards. You have a good basis for demanding a new backsplash.

Now I am worried about the rest of the tile in the house.
__________________
Paul1

For when DIY isn't such a good idea...
Houston TX area Kitchen & Bath Remodeling


http://CabotAndRowe.com
Houston Remodeler is offline   Reply With Quote
Unread 07-12-2011, 06:13 PM   #6
Tool Guy - Kg
Moderator -- Wisconsin Kitchen & Bath Remodeler
 
Tool Guy - Kg's Avatar
 
Join Date: Feb 2005
Location: Oak Creek, WI
Posts: 22,647
Whoever you paid money to is ultimately who you need to deal with to correct this. I wouldn't be shy. Call 'em up.

__________________
Tonto Goldstein... but my friends call me Bubba

Help an awesome summer camp!
Tool Guy - Kg is offline   Reply With Quote
Unread 07-12-2011, 06:16 PM   #7
dhagin
builder, anti-builder, rebuilder -- Retired Moderator
 
Join Date: Mar 2009
Location: oahu
Posts: 13,164
What CX & Paul & KG said. That glass tile is unacceptable, and those awful cuts completely unnecessary.

I'd have a little chat with the builder. And you may want to send him here and we can 'splain things to him if you'd like.

edit; and good catch Paul on the tile tight to the c.t.
__________________
dana

"the road to hell is paved with osb, mastic, pre-mixed latex 'grout' or 'thinset', "

Last edited by dhagin; 07-12-2011 at 06:28 PM. Reason: add Bubba
dhagin is offline   Reply With Quote
Unread 07-12-2011, 07:52 PM   #8
hejests
Registered User
 
Join Date: Jul 2011
Posts: 8
I didn't realize there needed to be space between the countertop and the backsplash. I mean there's a little bit of space but not much at all. How much space is there supposed to be?
__________________
serge
hejests is offline   Reply With Quote
Unread 07-12-2011, 07:59 PM   #9
dhagin
builder, anti-builder, rebuilder -- Retired Moderator
 
Join Date: Mar 2009
Location: oahu
Posts: 13,164
Quote:
Originally Posted by Serge
How much space is there supposed to be?
Industry standard is grout joint width, but never less than 1/8".
__________________
dana

"the road to hell is paved with osb, mastic, pre-mixed latex 'grout' or 'thinset', "
dhagin is offline   Reply With Quote
Unread 07-12-2011, 08:04 PM   #10
hejests
Registered User
 
Join Date: Jul 2011
Posts: 8
Thanks Dana. So how is that gap usually finished? Grouted then caulked or left void and then caulked?

(You guys are giving me ammunition for my conversation with my builder tomorrow. Thanks!)
__________________
serge
hejests is offline   Reply With Quote
Unread 07-12-2011, 08:11 PM   #11
dhagin
builder, anti-builder, rebuilder -- Retired Moderator
 
Join Date: Mar 2009
Location: oahu
Posts: 13,164
Quote:
Originally Posted by Serge
left void and then caulked?
Yes. This goes for the perimeter as well. So anywhere tile abuts a different material or plane, the joint is left open and caulked if visible, or left open and covered with something - like a moulding or equal. This open or caulked space is to allow for differential movement without the movement of one material or plane negatively affecting the other.
__________________
dana

"the road to hell is paved with osb, mastic, pre-mixed latex 'grout' or 'thinset', "
dhagin is offline   Reply With Quote
Unread 07-12-2011, 08:18 PM   #12
Houston Remodeler
Pondering retirement daily

STAR Senior Contributor

 
Houston Remodeler's Avatar
 
Join Date: Oct 2009
Location: Houston Texas
Posts: 28,223
There is a good reason for the 1/8" minimum, you need some space large enough to get the caulking in between. If the joint is too tight, like yours, the caulk just sets on top and peels off quickly.

But that's kinda mute as I can tell you have no gap. The tiles are ever so slightly rounded on the edge, so don't let them buffalo you. Try sliding a sheet of typing paper under the tiles. I'd bet you can't. And not just in one spot, but all around the perimeter of each surface.
__________________
Paul1

For when DIY isn't such a good idea...
Houston TX area Kitchen & Bath Remodeling


http://CabotAndRowe.com
Houston Remodeler is offline   Reply With Quote
Unread 07-12-2011, 08:48 PM   #13
hejests
Registered User
 
Join Date: Jul 2011
Posts: 8
I can pass the paper test but just barely. I'd there's a little less than a 16th of an inch gap. Here's a pic:
Attached Images
 
__________________
serge
hejests is offline   Reply With Quote
Unread 07-12-2011, 08:52 PM   #14
Houston Remodeler
Pondering retirement daily

STAR Senior Contributor

 
Houston Remodeler's Avatar
 
Join Date: Oct 2009
Location: Houston Texas
Posts: 28,223
I knew this icon would come in handy one day.



if you can get the paper all the way to the back wall.
__________________
Paul1

For when DIY isn't such a good idea...
Houston TX area Kitchen & Bath Remodeling


http://CabotAndRowe.com
Houston Remodeler is offline   Reply With Quote
Unread 07-12-2011, 08:56 PM   #15
dhagin
builder, anti-builder, rebuilder -- Retired Moderator
 
Join Date: Mar 2009
Location: oahu
Posts: 13,164
Serge,

Less than 1/8 is unacceptable.

You may also want to get a copy of the installation instructions for the glass. With these in hand, you have a checklist with which to inspect your installation. Glass tile typically has specific instructions from the manufacturer for both cutting and installation. Some better and more detailed than others...

You know what glass you have there?
__________________
dana

"the road to hell is paved with osb, mastic, pre-mixed latex 'grout' or 'thinset', "
dhagin is offline   Reply With Quote
Reply

Stonetooling.com   Tile-Assn.com   National Gypsum Permabase


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
HEEELP!!! Glass Backsplash is being installed with the wrong thinset Supershoppertoo Tile Forum/Advice Board 29 01-30-2018 08:05 PM
Mosaic Glass Backsplash Project ecolbeth Tile Forum/Advice Board 17 07-14-2011 01:11 PM
Glass Mosaic Kitchen Backsplash OregonJac Tile Forum/Advice Board 17 03-27-2010 07:31 AM
Mosaic glass tiles for backsplash estie Tile Forum/Advice Board 9 06-28-2006 02:20 PM
glass mosaic backsplash: install help? house_vixen Tile Forum/Advice Board 15 11-14-2003 05:47 PM


All times are GMT -6. The time now is 01:25 PM.


Sponsors

Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Copyright 2018 John Bridge & Associates, LLC