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Unread 03-29-2021, 06:15 PM   #1
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What would you guys do?

What do you do when a potential client is only able to replace failed tiles on as-needed basis, without addressing the underlying cause?

In this case, a patio floor with numerous hollow tiles, set directly to a concrete slab that has no slope and no drainage mat. Client isn’t able to raise slab since it would interfere with slider into the house. And isn't able to demo and re-pour whole slab.

He’s requesting that I just remove and re-set hollow tiles. He’s ok that I can’t offer any warranty or expectation of how long it may last. And I was clear that without addressing slope and drainage, the same problem will most likely re-occur.

I’m confident that my repair would be as good as possible, and most likely better than repairs from other companies. But not sure if I should pass due to liability or workmanship concerns. BUT - he needs the work done...if reputable companies all pass over same concerns, is it fair to him to leave it to hacks?
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Unread 03-29-2021, 07:50 PM   #2
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Fair to him? That comes way second to fair and good for Lou. Unless this is all you’ve got goin Lou why risk putting your ass in a sling? You are doing this as a business I’m guessing.

Last edited by jerrymlr1; 03-30-2021 at 05:08 AM.
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Unread 03-29-2021, 09:20 PM   #3
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Every time I've pulled up loose tiles, relieving tension within the floor has resulted in more tiles to come loose. What if that happens in your case, and it doesn't stop? Are they willing and able to pay if five times as many tiles come loose in the process?

The top ten reasons to procrastinate:

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Unread 03-30-2021, 04:53 AM   #4
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Raise the door. Reality is you are better off waking. Sounds like a low income to high liability. Hacks need work too, circle of life.

Tell them when they want it right to give a call
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Unread 03-30-2021, 09:16 AM   #5
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What Kevin said.
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Unread 03-30-2021, 04:44 PM   #6
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Thanks guys. Would’ve liked to have helped him out but ended up passing. Didn’t feel comfortable with idea of leaving a finished product I wasn’t confident in
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Unread 03-30-2021, 06:39 PM   #7
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Lou, you almost make it sound like this is one of your installations. You're the expert, tell the homeowner what needs to be done and that's the only way you'll do it. Don't be afraid to walk away. Trust me, you don't want every job.

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