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Unread 09-06-2004, 10:44 PM   #1
mesowetodit
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Edge Precision Tile

First time post, but have used this forum much to renovate our house. Thanks everyone for your generous contributions. So here's my chance to make an important one.

Recently completely redid our kitchen. When it finally came to the flooring, we were exhausted. Didn't think of doing research, since the folks at Lowe's sold us on this stuff, we thought we were well on our way to complete this two month project on the kitchen in less than a week.

Completed the tiling in one day as advertised. During the process, using their diamond blade saw, cracked about 10(ten) tiles. During grouting process cracked another 2. After 24 hours of curing, as stated on their bottle of grout, walked into the kitchen, cracked another 2. The next day(today), cracked yet one more. All in all I have about 15 tiles cracked!!!

I'm 5'10" weighing in at 185 pounds, thought I add that in cause the wife and kids always made fun of my love handles. I have not moved the fridge in yet, cause I'm affraid it'll just crack more tiles.

My daddy always told me to do research first, but even though its way too late, here's what i've found:

http://www.humboldt1.com/~dspreen/bo...ges/19688.html
http://www.humboldt1.com/~dspreen/bo...ges/19709.html
http://www.bobvila.com/wwwboard/messages/220269.html
http://www.bobvila.com/wwwboard/messages/227024.html

and our very own:

http://johnbridge.com/vbulletin/show...highlight=edge

Hope this helps for all those out there that have wondered about EDGE.
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Unread 09-06-2004, 11:22 PM   #2
mesowetodit
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Talking

Just moved the fridge in for the hell of it! It was like Chinese New Year in Chinatown with firecrackers going off in all directions. Tiles crackling left and right as the empty fridge moved in. Snap, crackle pop!

At first my wife and I were disappointed and shocked, then a minute later we were rolling on the floor laughing so hard. There were so many cracked lines (I counted another 10 tiles), its just down right wrong.

Edge Precision Tile = One BIG Joke!

Going to pay a visit to Lowe's tomorrow.
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Unread 09-06-2004, 11:27 PM   #3
Bill Vincent
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There's another forum I go into and I can't even count the number of threads that have been initiated about the nightmares with this stuff. I'm even told that the amount of coverage this stuff has gotten there has even come to the attention of both Lowes AND Edge tile, and to date, no one has come in to respond to what amounts to a HUGE pile of nightmares, even though I've personally invited people from both companies to come in and respond.

When you go to Lowes tomorrow, go DIRECTLY to management. I'm told that if you start any lower, you'll get nothing but the runaround.
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Unread 09-06-2004, 11:29 PM   #4
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Is that the new tile they're advertising that you can lay in a day...no mess and all that? If it's too good to be true.....
Monica
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Unread 09-07-2004, 04:04 AM   #5
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It ussually is!!
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Unread 09-07-2004, 08:40 AM   #6
Bill Vincent
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After posting to this thread last night, I got up and found this email in my in box:



Hi Bill,

Wanted to let you know that all 3 of the above places [Edge, Lowes, and Consumer Reports] are aware of all the comments made about EDGE on the forums.

I personally printed everything I could find negative about EDGE and took it to the store manager of our local LOWE'S when we went to get our refund. The link to the forum was also sent to the corporate offices of LOWE'S, and to EDGE TILE.

When this product first came out Consumer Reports did a report about it but only for the "ease of installation". When we were having such a hard time trying to get our refund, my husband got in touch with consumer reports asking them if they still had the tile installed and had they checked it lately. Consumer Reports got back in touch with him and said that the tile was still installed and it had been installed in one of their employee's homes. They got the employee to carefully check the tile and guess what.....it had numerous cracks, but he couldn't see them until he got down on his hands and knees to inspect the tiles closely. I think that consumer reports will probably be doing a follow-up, especially if said employee tries to deal with the sorry customer service dept that EDGE has. Consumer Reports wanted to know the link to the forum,( that my husband mentioned in his initial email) where all the negative comments were being made about EDGE. My husband did send the link to them, so Consumer Reports is also aware of the comments.

I haven't posted anything about consumer reports on the forum (at my husbands request), because he thought it might stop consumer reports from doing a follow up on the product.
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Unread 09-07-2004, 11:22 AM   #7
mesowetodit
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Unhappy

More horror stories to add:

http://www.floorstransformed.com/cer...ges/14953.html
http://www.floorstransformed.com/cer...ges/13614.html
http://www.floorstransformed.com/cer...ges/12836.html

so sad.
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Unread 09-07-2004, 12:12 PM   #8
mesowetodit
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Unhappy

Just spoke to the manager of the store via phone. He took down my info, told me he will call EDGE and will get back to me.
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Unread 09-07-2004, 12:24 PM   #9
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if it walks like a duck,and flys like a duck, it still could be a goose!!
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Unread 09-07-2004, 01:25 PM   #10
mesowetodit
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Red face

Lowe's manager called me back. He tried to call Edge and they have not returned his call yet. He told me to just rip it all up and bring it back to Lowe's for a full refund.

WOW! When was the last time you had a hassle free full refund transaction with $500 worth of stuff?! The Lowe's manager didn't even bother to ask me how I laid it down, what material is under the tiles, is the floor leveled...etc. Just bring it back.
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Unread 09-07-2004, 04:13 PM   #11
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Well that's all well and good, but what about your labor and misery?

All of us old dogs in the tile industry have seen whiz bang installation methods come and go through the years. Wacky manufacturers have been trying to eliminate us for decades. To date no one has even come close. We have better materials and methods nowadays, but the old saws are still in place. If you want ceramic or stone tile, ultimately you're going to have to put it down with some sort of cement mortar.

I think I can speak for the group here. Thans very much for bringing us up to speed on this product.

Bill, we don't mind an occassional reference to Floors Transformed. As far as I know, I'm still on decent terms with Larry (Carter) Glass. Fact is, I slip over there once in a while just to make sure you're not blowin' smoke. Seriously, I know the guys over there are just as concerned as we are in improving our industry.
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Unread 09-07-2004, 09:56 PM   #12
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John, the same thing happens in all professions. I am in electronics and there they teach the newcomers that you don't have to use a solder iron much anymore, that everything can be simulated. The good news about all this is, new whiz bang stuff that doesn't work will ultimately keep all of us working.

With tiles I am a lay person but the only whiz bang thing I adopted was thinset mortar. Grandpa still taught me how to do it with real mortar. I guess the Romans used that, too. But they didn't have stuff like Versabond.

If a whiz bang product sounds too good to be true, it probably is.

Regards, Joerg.
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Unread 09-08-2004, 04:59 AM   #13
Bill Vincent
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That's the other forum I spoke of. you might check

http://www.floorstransformed.com/cer...ges/14400.html , too.
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Unread 09-08-2004, 06:41 PM   #14
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Joerg, you tellin' me things electronic are still assembled in this country? Is there hope?

On the Edge tile thing, I'll join Bill Vincent in calling the stuff garbage even though I've never had a piece of the product in my hand. I invite the makers of Edge to respond by any means that suits them. We'll certainly give them a hearing (all the space they care to use).

I think the next time some bright eyed, bushy tailed product development specialist/marketing major wants to come out with a ceramic tile product, he/she should consult with some folks who might know something about it.
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Unread 09-14-2004, 09:18 AM   #15
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Unhappy Have A Royal Complaint Pending With Edge Flooring

My husband and I installed this so called great way to do ceramic tile - my husband was against it from the get go. I said same thing a lot of others said "we are exhausted from the entire bathroom renovation, this sounds like something easy. What a nightmare - same problem - blades cracked tiles. After 24 hours almost all of our floor is cracked. I have contacted my credit card company - filed a dispute, contacted Lowe's and sent samples back to Edge flooring. I am awaiting an answer from them. Funny thing - Lowe's manager said he has heard of NO complaints - yeah right!
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