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Old 06-02-2018, 12:53 AM   #1
Karena123
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Need advice on quality of tile job

Hello,

I had a tiled backsplash put in my kitchen over the last two days. I am about 75-80% happy with it but there are some issues I'd like to bring up here before it's grouted. I've posted pics of the worse looking areas (there wasn't enough file room to post the good pics). Granted, these are marketed as handmade, found at a major home improvement store: Elida Ceramica Hand Crafted White Brick Ceramic Subway Tile.

1. Some tiles protrude more than others.
2. Some tiles have bigger gaps between them.
3. The corner pieces are cut really sharply and don't fill the gaps when meeting the tile on the opposite corner wall.
4. Tiles in the corner are about 1/8" offset, so they don't match with the next piece around the inner corner.

I am being told that grout will fix all this. Is that right? Please see pics.
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Old 06-02-2018, 04:24 AM   #2
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Not good!
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Old 06-02-2018, 05:10 AM   #3
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Grout won't fix #1

If the grout is very close to the color of the tile, it might disguise#2, in some cases.

Can you explain what you mean in #3?

Grout won't hide #4.

That fourth picture where the tile is cut around the shelf, or whatever it is, that's not good workmanship. The tile should be one solid piece with a U-shaped notch.

If your pictures won't load because of the size, try resizing them and post them. I think the maximum size is five megabytes. Maybe seven. I can't remember.
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Old 06-02-2018, 06:15 AM   #4
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Dang!
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Old 06-02-2018, 06:41 AM   #5
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Garbage. Those "handmade" tile need wedge spacers to keep them honest and in line. That cut around the window sill should be one piece. The grout will only make that tile look worse.
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Old 06-02-2018, 07:59 AM   #6
Karena123
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Also wondering about sanding counter around un-grouted tile that may collect dust

So, most of the wall is flat, smooth and beautiful to my eye. I don't know that I need to do anything there. But, the corner!

I guess I am confused because online there are articles that say don't judge a tile job before it's grouted because grout finishes and blends imperfections. The problem is, I was going to possibly use no grout or a grout with a bit of color, as the lines seem intriguing. However, with a bad tile job, I am not sure I can do that; I may need to go all white to hide things.

As to having no spacers, the company itself says they can be butted up against each other without spacers. In fact, they are always shown that way in pics.

Kman: In pic #3, I am trying to show that the right side wall tiles are about 1/8" above the left wall tiles, where they meet at the corner. I was told the nature of waves in walls in any home (this is an older home) make for some issues and that the tiles are not meant to be perfect, as they are "old world" style.
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Old 06-02-2018, 09:58 AM   #7
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Welcome, Karena. Rustic tiles usually vary in size. That's just another reason to open the joint a little. The rows should meet up level in the corner regardless of the tiles used. That's just poor workmanship.
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Old 06-02-2018, 10:32 AM   #8
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Welcome, Karena.

Quote:
Originally Posted by Karena
I was told the nature of waves in walls in any home (this is an older home) make for some issues...
That's simply an excuse for his poor workmanship. If the substrate is such that the tile installation cannot be done properly, it is the tile contractor's responsibility to correct the situation or decline to set tile over it.

My opinion; worth price charged.
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Old 06-02-2018, 11:27 AM   #9
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To add to CX once the setter applies glue and tile he owns that job and he is responsible for the outcome. I do not know if grout joint spacing was discussed but either way your tile setter did a poor job.Do not listen to their ignorance about wavy walls,grout,or anything else. You will be pissed off every time you walk into your kitchen and look at it. You will have to decide how you are going to proceed. I hope it all works out for you.
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Old 06-02-2018, 05:37 PM   #10
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Just - no.

One reason for grout space is to take up the differentiation in any tiles that are too big, to small, warped or bent in any way. By stacking them on top of each other there is no way to manage straight lines anywhere.

It looks to me like a beginner job. Someone who didn't learn the rudiments of tile. If they don't know those, how can we assume that any other part of the project is satisfactory.

Time to shovel it off and start anew I'm afraid
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Old 06-02-2018, 06:11 PM   #11
Karena123
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Thank you all so much for the feedback! It gave me the courage to contact a professional tiler in my neighborhood and he fixed the corner beautifully today. He also fixed those small pieces around the window sill and a few other tiles that needed it.

I am happy. Thank you for everything, most of all for caring!!!
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Old 06-02-2018, 06:17 PM   #12
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You are very welcome Karena. We share our knowledge because we care about our trade. Sharing is caring!
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Old 06-02-2018, 07:00 PM   #13
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I wish you would have held back the installers pay until he fixed the problems. That's the only way some guys will learn. Now he's off messing up someone else's back splash thinking he's the greatest installer in town.
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Old 06-02-2018, 07:23 PM   #14
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Yeah...what Davy said. Make sure you tell him he did a crap job and he should find another trade to screw up.
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Old 06-02-2018, 09:03 PM   #15
Karena123
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I haven't paid him yet, but since he told me on Friday that grout would fix it, I knew he wasn't the person to right his own wrong. Will try to get him to reduce my bill by the amount paid today.
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