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Old 03-16-2019, 04:43 PM   #1
RudyB
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White residue on ceramic tile. New house.

Hey everyone. Iím new here and hope to get some help. A little backstory We had our custom home recently completed in October. After mopping the floor with hot water and very mild dawn soap, when it dried there was this awful residue that lingered everywhere. It is a ceramic tile (wood look daltile) and the builder does not seal the grout typically. When the water soaks onto it you canít see it because itís wet but when it dries itís terrible as you can see. If soaked it can be somewhat scrubbed and turns into the gummed up material on the paper towel. When dry, you can scrape it off with a credit card or something like that. I have some pictures attached for the best reference. The builder and tile company seems to know nothing and claim they have never seen this before. A few people have suggested the cleaning crew used some sort of sealer like a mop and glo or something but as far as I know this tile has never been sealed and typically does not need it. Itís just on this specific tile and not in the bathrooms Pics attached. Name:  E9239851-7904-4C39-BE0A-F5881A09C1F7.jpg
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Old 03-17-2019, 12:36 AM   #2
Tool Guy - Kg
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Welcome to the forum, Rudy.

Did the residue appear suddenly, or over a few cleanings?

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Old 03-17-2019, 07:48 AM   #3
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Find out what grout was used. Brand and type.
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Old 03-17-2019, 08:18 AM   #4
RudyB
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Tool guy - it came after the first mop but was not there when they cleaned the house for our final inspection which is why it led me to believe it was a cleaning wax or something
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Old 03-17-2019, 08:44 AM   #5
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Hi Rudy,

Please do find out which grout they used. The type of grout is important. We would need to know whether it's a "single component" (one that comes pre-mixed in a tub or pail) or one made with Portland cement and sand.
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Old 03-17-2019, 02:17 PM   #6
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Grout

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This is what the builder sent me for the grout
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Old 03-17-2019, 05:44 PM   #7
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Put a little white vinegar on a clean rag and scrub a tile. Then wipe it with clean water and let it dry. That's what I would try first.
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Old 03-18-2019, 08:21 PM   #8
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Iíve tried all of that. Iím trying to find out exactly what it is so that I can narrow down the appropriate steps to take with the warranty company through the builder. Has anyone seen this
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Old 03-19-2019, 11:45 PM   #9
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Every time I’ve seen something like this, it was a surface contaminant. Assuming the actual tile is not degrading (you don’t have any glaze coming off, do you?), this seems like a problem stemming from your cleaner and not the builder.

Fact: floor was turned over to you looking clean.
Fact: what you’ve got now is a very visible contaminant that couldn’t have been present when the floor was turned over to you.
Fact: floor looked contaminated immediately after you had your cleaner clean it.

Logically, the source of the contamination is from the product that your cleaner used. I’d be leaning on your cleaner to rectify, not the builder. Ask them for the bottle of cleaner they used...the exact bottle they used.

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