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Unread 11-15-2009, 08:08 PM   #1
Central Texas Tile Guy
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The Orange Box Ain't All Bad

I usually stay out of the mud box to keep me out of trouble, but I figured this belongs in here...

My $30 homelite weed eater that I had for about a year died on me recently. As a "what the heck" I took it to the HD to see if they'd give me anything, especially since I lost my receipt. The guy in customer service gave me a brand new one. Said he felt lenient tonight!

I know it's just a lousy bottom of the line weed eater, but he would've had every right to tell me where to go but didn't.

I like to rip on HD as much as anyone, but I have to give them kudos where due. Homer did right by me tonight.
Brad Bressler
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Unread 11-15-2009, 08:55 PM   #2
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It's always good to give credit when due. We hope others might do the same for each of us.

Glad to hear that Brad. I have almost always been treated well at HD and Lowes. Only been thrown out of the HD tile department on two occasions... how many times having been thrown out of the other departments are of no importance.
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Unread 11-15-2009, 09:01 PM   #3
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yep, as much as I hate the place, They do have a great return policy.

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Unread 11-15-2009, 09:29 PM   #4
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Its fun to pick on Homer and some of the crazy things the associates can say there..... but the Depot rocks. Nobody else does what they do as well as they do it. Saves me a lot of time when I can make a phone call or fax and have an order waitig for me at the pro desk. Nice to have access to such a wide assortment of stuff in one stop.
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Unread 11-15-2009, 10:44 PM   #5
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Shoulda bought the Weed Eater brand Brad. I have had mine for 16 years and never have even changed the plug. Runs great. Course I won't be using till next year.
Musky Mike
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Unread 11-15-2009, 11:15 PM   #6
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Mebbe if some of you Neanderthals used a razor the weed whackers could stay in lock-up storage

I get angry to take a break from being pissed off
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Unread 11-15-2009, 11:21 PM   #7
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We can bitch all we want, but shopping there is what really counts. Lowe's, Home Depot, and Walmart still get some of my money. To them, that's the talking that matters. They deserve it, or I would go somewhere else.
Dan - a DIYer in SE Tennessee
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Unread 11-16-2009, 05:31 AM   #8
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brad why do you cut the lawn i let my grow up to 5 ft tall cut it every two months... then when i cut it i find stuff i didnt know i had...... yeah home repo i shop there alot kinda have to for the gigs i do and home flipping etc ..... i was in a home owners house she took her door knobs back after almost a full year all of them because they were discoloring she lived by the ocean heeelllloooo salt in air..... and the home repo gave her new ones..... i have returned stuff over the years to both and sometimes made out as well....just depends on how ya flirt with the return girl..............oh so thats if brad was flirting with the home repo return dude......
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Unread 11-16-2009, 05:02 PM   #9
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We normally would take things back within reason to keep the customer happy, specially if they would accept a replacement. I've taken back unopened flooring that the customer had for almost 2 years that we no longer even sold. This customer has spent alot of money in the place so it was not a problem. We then donated the flooring to the local Habitat for Humanity. Also, alot depends on the sales of the store that day or week. If the sales were above prediction then the managers are more willing to take things back and take a small loss.

Forgot to mention that the weedeater has a 2 yr consumer warranty, so that's prolly why they took it back without question.

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Last edited by HotinOKC; 11-16-2009 at 05:22 PM.
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