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Unread 07-15-2018, 05:34 AM   #1
Mrsrossisme
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Where lies the problem? Grout or installation?

Hi!

I stumbled across this board and am hoping to get some advice from you. I’m in the process of a kitchen remodel and my tile floors were laid earlier this week. I just assumed he would be coming back to do the grout work, but he said the contractor and his guys would be coming back to do it. I wasn’t happy about this, but having trust in the contractor, I figured it was in good hands.

Well, yesterday the grout went in and it looks nothing like the grout I selected, TEC grout summer wheat 982. It’s almost a pink color. It’s hideous. I ran back to the flooring store and grabbed the sample and it’s nothing like the color I selected. I’m posting pictures.

The contractor thinks he did everything right and is shrugging his shoulders. He knows what he’s doing. He won’t fix it on his dime.

I’m so upset.

Any advice on what might have gone wrong? There are certain places that the color is right. The floor is not uniform.

Thanks so much in advance!
Amy
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Unread 07-15-2018, 08:00 AM   #2
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Hi Amy, welcome. Sorry to hear about the botched grout. Looks like they used too much water when cleaning. Was this grout regular TEC grout? Have you paid them all you owe them? If not I would hold money back until they correct it.
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Unread 07-15-2018, 09:12 AM   #3
andre.g1
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Too much water when cleaning or I was wondering if you lived in a town or in the country. I’ve seen that happen when different water was used in mixing. For example, softened water as opposed to town water as opposed to some guys buying distilled water jugs from stores and using it. As for fix, it’s labour intensive and requires removing 2-4 mm of grout to allow new grout to adhere. Did they use hand and sponge when washing up or those large scale sponge pads with the wringing pail? The latter will leave too much water on surface


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Unread 07-15-2018, 09:30 AM   #4
rmckee84
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He may think he knows what he's doing but the pics says otherwise.
Like mentioned there was too much water whether it was in the mix or the wash, maybe both. Minerals in tap water can alter results. Not dry mixing the powder could result in different colors. This is on the contractor, he should be fixing on his dime.
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Unread 07-15-2018, 12:19 PM   #5
Tool Guy - Kg
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Not only what they said, but the unevenly shaped joints are a clear case of not finding shiny the joints properly.

In the circumstances you describe, I would withhold money from the remaining balance until it’s fixed.

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Unread 07-15-2018, 01:03 PM   #6
Kman
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Quote:
Originally Posted by Bubba
....a clear case of not finding shiny the joints properly.

I'm guessing that "finding shiny" is Wisconsinite for "finishing".
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Unread 07-15-2018, 01:16 PM   #7
Davy
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And they say we talk funny in the south.

I have to agree with the others, Amy. Pressure him to fix it.
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Unread 07-15-2018, 01:34 PM   #8
Tool Guy - Kg
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Yep...Wisconsinite for “finishing”.












...stupid spell check.
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Unread 07-15-2018, 03:12 PM   #9
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Unread 07-15-2018, 03:53 PM   #10
Mrsrossisme
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Thanks all for your input. He’s telling me that he will split the cost of fixing it with me, but I am a Jersey girl. That ain’t happening.

I’m using this contractor through the kitchen company I hired. I still owe them money, and they’re paying him. So this should be fun.

Wish me luck tomorrow when I start making phone calls.
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Unread 07-15-2018, 04:07 PM   #11
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Yep, call the store and have someone come out and look at it. Ask them if those joints look normal.

Tell them that you don't remember seeing joints like that in their store displays.
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Unread 07-15-2018, 04:49 PM   #12
Tool Guy - Kg
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Yes, do exactly that.

You might wanna also print up this technical bulletin that Custom Building Products has generated. I’d have it on hand when they come to inspect as it may come in handy if they act as though everything looks perfectly normal.

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Unread 07-16-2018, 05:42 AM   #13
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That may be their "normal".
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Unread 07-16-2018, 09:38 PM   #14
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...yeah.....and exactly a reason that the technical bulletin would come in handy.
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Unread 07-17-2018, 01:57 PM   #15
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The 2nd and 3rd pictures, the grout definition looks excellent, but the color of the grout is lighter on one side and darker on the other. Not sure if this is a lighting or camera angle thing.

BUT, the last 2 pictures looks like a 2nd grader did it [no offense to the 2nd grader] and the grout consistency is completely off [raised, lowered, uneven] and the colors are completely off and no or hard transitioned.

To properly fix this grout job, the current grout needs to be removed almost or near the thinset and the sooner the better bc it will come out easier the more the moisture content. And, depending on how the grout comes out, you want to make sure that when removing the grout, your tile edges are not damaged by an irate contractor that was "called onto the carpet".

If enough of the incorrect grout is not removed, the new grout might not have enough depth to bond and will crack later. Make sure you get to do a walk thru of the removed grout and look for:

-minimum accepted depth that is consistent
-no damaged tile ends [1/32 to 1/64 scraped or scratched that will be covered by grout is ok...you just don't want to be chips or other that will be noticeable later or an higher depth of grout will be needed to cover-up the flaws

To conclude, no one on this Forum would remotely accept that grout job and for the contractor to say "it's right" is a real concern. Play hardball, take plenty of pictures and tell the GC that you're going to submit this job, his name and his company as an example of who not to hire and what a bad tile job looks like...good luck
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