spectralock commercial unit question

[Hamhanded]

I just purchased a commercial unit of spectralock and I hope someone can tell me if I was short changed on the part c sand.

I normally buy minunits from lowe's, but my current project is much bigger so I bought a commercial unit. The commercial unit given to me consisted of (1) a large box having 4 part a and 4 part b pouches inside, and (2) a 9 lb box of part c sand. Visually, each of the pouches appears to have 3 - 4 times the amount of fluid compared to miniunit pouches. As a result, I have 12 - 16 times the amount of part a and part b fluids compared to a miniunit.

In contrast, a mini-unit comes with a 2.25 Lb box of part c. If the part c sand is always used in the same proportions with parts A & B, I think I should have received 27 - 36 lbs of the part c sand with the commercial unit.

The dealer said I received the correct amount of part c sand. Is he right and I should make a thinner mix compared to a miniunit?

[hbrothberg]

I took a moment and checked my own website to reconfirm the correct liquid / power packaging for the SpectraLOCK Commercial unit:

http://www.laticrete.com/Portals/0/d...ts/lds6850.pdf

Commercial 3.2 US gal (12.0 l)
A: 4 x 1.28 lb (0.6 kg)
B: 4 x 1.28 lb (0.6 kg)
C: 4 x 9.0 lb (4.0 kg)

you need 4 of the 9# Part C containers of the aggregate powder ...!

Sound like the Dealer needs some refresher education / training.

Would you please let me know WHERE you purchased so that we can INSURE that they are "updated" / educated ...?

[Hamhanded]

Henry,

Thanks for your quick answer and help.

Over the past year I have been exclusively recommending SpectraLock. Its a great product, but your help and service is even more remarkable.

I'll send the company's name and location to your email. It is a relatively distributor in SoCal and I suspect the problem is just at one location. Any relatively large company can hire a yutz by accident.

Ham