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Unread 09-18-2014, 08:33 PM   #31
pooky
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Maybe he is a Vulcan . . .?

Spock Gobis??

He is sort of a science officer --
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Unread 09-19-2014, 05:16 AM   #32
tilemanct
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I talked to my AO rep till I was blue in the face. Said he would pass it along to the higher ups. Nothing ever happened. In fact, their quality got worse!! My way of dealing with the situation was to stop buying AO products. Did somebody say Oceanside? Another company that produces a questionable product. I have never bled so much installing a glass product. They are on the "Do Not Buy" list.
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Unread 09-19-2014, 11:24 AM   #33
Higher Standard Tile
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I'd write a letter to someone above your reps pay scale.

Here is a list of the corporate officers-

http://www.dal-tile.com/management.cfm

Dal-Tile Corporation
7834 C.F. Hawn Frwy.
Dallas, TX 75217

I would write straight to the President, he will know who to send it to
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Unread 09-21-2014, 09:43 AM   #34
Swedes Tile
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Email them a link to this page, enough said here to get their attention. Maybe?!
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Unread 09-22-2014, 12:38 PM   #35
2MinutesHate
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They call 'em mosaics for a reason. You want perfectly spaced squares on a sheet, buy vinyl. The slightly crooked ones give it character! The nubs sticking through can be a real pain but we hardly ever run into that.

Of course, we did send back about 8000 sf that was for a pool one time. Sheets were WAY out of square....unusable in that environment.
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Unread 09-22-2014, 02:22 PM   #36
cx
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Carlo, in the ceramic tile industry, the term Ceramic Mosaic Tile means the tiles are "usually 1/4-inch to 3/8-inch thick and having a facial area of less than nine square inches." The definition continues to say that they are typically mounted on sheets or strips with other mosaic tiles.

Nowhere do I find an indication that sloppy mounting is acceptable to give the tiles "character." And nowhere do I find that it's acceptable for the mounting to interfere with the successful installation of the tiles per the other portions of the ANSI standards.

A137.1 goes on to say about the mounting of such tiles that "The tile shall be uniformly mounted and in patterns specified. Joints between tile shall be in accordance with manufacturer's specifications. For all mounted mosaics, the range of an individual grout joint shall be no more than 30% of the average joint width for the sheet."

There's more specific test requirements under Section 9.5, Test Method for Mounting Variations, although I don't find the edge-mounting addressed in the standards at all. I think that's unfortunate. Generally addressed are face mounted and back mounted samples.

I can't say whether the particular mosaic sheets being complained about here are advertised as meeting the requirements of A137.1, but if they are so advertised, there are standards to be met. I also can't tell if the tiles involved in these complaints do or do not meet those standards.

I do know that "character" is not one of the criteria involved in assessing the usability of such tiles. Or at least I don't find it prominently mentioned.
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Unread 09-23-2014, 07:20 PM   #37
Kman
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I took the "character" comment as tongue-in-cheek.

Hard to say for sure, not being able to see his face as he types.
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Unread 09-23-2014, 08:25 PM   #38
evan1968
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Thats probably how most people that read it took it...tounge in cheek.

Most people.
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Unread 09-24-2014, 08:37 PM   #39
MNTileGuy
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At least we know cx doesn't take kindly to crooked mosaics either!

The next time I'm at Lowes, I'll have to see if they "claim" to meet the ANSI requirements on the box.
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Unread 09-24-2014, 10:00 PM   #40
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That's a good starting point, Brad.
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