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Unread 02-14-2020, 11:00 AM   #2
cx
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Join Date: Jul 2001
Location: Boerne, Texas
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Welcome back, Mike.

Seems as though that is a problem your builder should be handling. If his tile installer used something on the floor that is creating this problem, his tile installer should be the one to correct the situation.

From over here, we'd at least need to know everything about the floor installation including specifics of the products used to set the tiles, grout the tiles, and any sealer or topical product used after the installation was complete.

And photos of the problem sometimes help, but it's frequently difficult to see surface defect problems clearly.

My opinion; worth price charged.
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