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Old 12-28-2017, 06:05 PM   #1
Hefner413
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Tile from different lots... looks terrible :(

We had a contractor install tile throughout a large home. Unfortunately the tile supplier did not have enough from a single lot, so two lots were used. We did not see the floor until after installation and the floor has two different sheens... one is a glossy finish and the other is a matte finish. After seeing it, we asked the contractor and they said that they “applied some acid to the glossy one to try to take the shine away,” but of course... it didn’t work.

Any advice????????
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Old 12-28-2017, 06:29 PM   #2
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Welcome to the forum, Dave.

My first suggestion would be to stop using acid.

Second would be to contact the tile supplier and ask what he plans to do to replace the tile that are not what you wanted.

Occasionally you might see some tile that are a bit different in shade, and you can either mix them in over a large room, or put them in a closet where they're not so noticeable.

Mixing in different finishes would be unacceptable.
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Old 12-28-2017, 06:37 PM   #3
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Yeah... I was a afraid that replacement might be my only option. I don’t do installation, but I’m going to contact my contractor tomorrow. How tough is it to reinstall? Can they just replace the bad tiles or would they need to redo the entire area?
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Old 12-28-2017, 06:55 PM   #4
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Really depends on how good well the tiles were installed and how skilled the installers are. I would guess the supplier wont help much most boxes say claims will not be honored once the products is installed. Blame will rest soley on the installers...its their responsibility to make sure things like that dont happen. They have the right to reject tile.
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Old 12-28-2017, 09:54 PM   #5
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The installer owns that one.
Set tile with 2 different finishes? Applied acid to get rid of the sheen? Time to find a new installer.
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Old 12-29-2017, 09:40 AM   #6
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Welcome to the forum, Dave.

Sorry to hear about this.

Allow me to ask a question and that answer to which may assist you greatly, or work against you.

In almost all cases, the homeowner selects the tile to be used. That's pretty much a given. But who paid the supplier for the tile? Did you pay for the tile? Or did your contractor purchase it?

This is an important question.

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Old 12-29-2017, 04:25 PM   #7
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Any professional tile contractor would know that using acid isn't going to change the sheen of the tile. Marble or stone yes. Like has been said already once its installed all claims are lost. How ever the store should know better than selling 2 different die lots to a customer. I say its more there fault.

The installer should have noticed during the install however and the install should have stopped.
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Old 12-29-2017, 07:35 PM   #8
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Yeah, they're really both at fault, installer and supplier. I think you could pressure the supplier into taking care of it.

Did you hire the installer, or was he contracted through the supplier?
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Old 12-29-2017, 07:43 PM   #9
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The faster it is removed the easier it is

They both are to blame
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Old 12-29-2017, 10:06 PM   #10
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They both aren't necessarily to blame. We need to find out who supplied the material.

If the homeowner supplied it, it rests on their shoulders. Now I know what just about everyong is going to say. You wanna say that the professional should have brought it to the attention of the homeowner before installing. That would indeed be the best thing to do. But y'all are saying that because most of the pros on this forum are more conscientious than the average installer. There's a difference between should and shall. If the homeowner supplied the material, they don't have a lot of legal ground to stand on here.

I'm still anxious to see how Dave answers the questions in post #6.

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