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Old 04-05-2014, 11:07 PM   #1
cx
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New Computer Woes

When my trial subscription to AVG Anti-virus timed out on my new Toshiba laptop, I downloaded the free version. Had much difficulty doing so, unlike previous times. During the downloading/installing it seems a whole lot of other "stuff" got downloaded and installed, too. I've removed much of it, but there are two items I don't recognize and can't uninstall.

In my Control Panel under Add/Remove I see this:

Name:  Uninstall.jpg
Views: 339
Size:  48.4 KB

Highlighted item says Muvic Smartbar Engine from PinWid Ltd. The similar one above it says Muvic Smartbar. If I try to uninstall either one I get this pop-up:

Name:  AVG.jpg
Views: 319
Size:  33.9 KB

I can hit Remove All and "fix" each item every time, but if I try again to uninstall the programs (or whatever they are) I'll get the same AVG box again.

What's it trying to tell me and how do I get around it and remove whatever those two items are that got snuck in there?
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Old 04-06-2014, 07:19 AM   #2
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Download and run this.

http://www.malwarebytes.org/free/
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Old 04-06-2014, 07:44 AM   #3
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http://www.safebro.com/muvic-toolbar-virus-remove
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Old 04-06-2014, 07:55 AM   #4
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Thanks, guys. I looked at some of those virus removal sites, including the one Justin posted, but how does one know which of those are safe or effective and not more of what I've already got?

Is there a way for the non-geek to vet those sites?
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Old 04-06-2014, 08:10 AM   #5
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Cx, at the bottom of the link I posted there is a manual removal method. No other software needed.

I'd google around a little more if it were me though and do some more reading to get a good handle on it.

Then when its all nice and clean.. get rid of that horrible windows software and install linux. Sorry, you know I have to add that to any computer question posted per usual.
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Old 04-06-2014, 08:22 AM   #6
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CX, you should buy and use malwarebytes, it is a very good program.
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Old 04-06-2014, 08:29 AM   #7
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Yeah, I understand your point there, Justin, but I just don't have enough lives left to spend one of'em learning Linux. Would be nice, but........

Problem with the manual removall your linked site proposes is that it begins with the following:
Quote:
Originally Posted by Your SafeBro site
Want to get rid of Browser Hijack Muvic Toolbar?:
To manually remove Muvic Toolbar, follow the instructions.

First of all, Uninstall the program. (Skip to the next step if the application is not listed in Control Panel).
“Start > Settings > Control Panel. Now Locate and open “Add or Remove Programs” or “PROGRAMS AND FEATURES”. Find “Muvic Toolbar”. Now click Uninstall/Remove.
That's the first thing I tried and that's what prompted me to post the problem here. I can't "First of all, Uninstall the program" as suggested.

Chuck, my AVG apparently recognizes these programs as malicious or otherwise harmful, but can't seem to help make them go away. Is your proposed Malwarebytes thingee substantially different in some way?
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Old 04-06-2014, 01:51 PM   #8
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CX, I would boot into safe mode and try uninstalling there. If it still gives you the warning, I'd ignore it and proceed anyway.

After (if) you get it uninstalled... run your malware software from safe mode as well. That's the best way to clean a system.

When all else fails and a system can't be cleaned.. save any important software, reformat and reinstall the OS. Will be as clean as the day you bought it then.
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Old 04-06-2014, 02:53 PM   #9
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Yeah Cx, Malwarebytes complements your anti virus software. You would run them at the same time. I run MSE and Malwarebytes at the same time. I agree with Justin as well run this in safe mode to help delete this stuff. I use to have a thumb drive with a program that would scan the drive before bootup I can't find it now.
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Old 04-06-2014, 03:53 PM   #10
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Not the answer you were looking for, but a comment on AVG. I used to use and recommend it but then it seemed to get bigger and bloatier. I now use MSE (Microsoft Security Essentials) like Chuck. It seems ok.

If your laptop didn't come with a Windows install disk, there might be a utility on the drive somewhere that you can run to burn your own "re-install to factory configuration" disk. It'd be wise to do that in case the hard drive ever goes toes up and you have to replace it.
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Old 04-06-2014, 07:50 PM   #11
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Managed to get my old Dell to turn on (takes half a dozen tries of removing the battery, unplugging the power supply, re-plugging the power supply after ten minutes or so without the battery installed.)

Anybody wanna work on a Dell Vostro 1520 on my behalf?

OK, so I booted up in Safe mode the Toshiba that's in question. Try to Uninstall the Muvic Smart Bar and it does nothing at all. Hit Uninstall on other programs and get an option to uninstall.

So, that ain't the answer.

Dave, it's not polite to keep that kinda secrets from your friends, eh?

This MSE is a free program, too? I haven't Googled it yet.

I tried downloading the "Free" SafeBro thingee Jason suggested and the download is indeed free, you just can't use the program unless you agree to buy it. That's a bit too sneaky for me, eh?

Haven't yet looked at the Malwarebytes that Chuck recommended. Is that one actually free, Chuck?
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Old 04-06-2014, 08:39 PM   #12
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Microsoft Security Essentials is indeed free, Kelly.... and it's good.... I've used nothing but it for several years now.

If you get your current 'puter' problem squared away...... go directly to Microsoft and download MSE from there..... only.
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Old 04-06-2014, 09:45 PM   #13
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Like Dave said, it's a Bill Gates product, and free.
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Old 04-06-2014, 10:15 PM   #14
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OK, I removed AVG and installed MSE. It thinks things on my machine are fine, thank you very much.

I bought and installed the Malwarebytes. It thinks things on my computer are fine, too.

Name:  malwarebytes.jpg
Views: 276
Size:  23.6 KB

The Muvic thingees are still there. Only change is the little icons in front of the Muvic names are different.

What now, coaches?
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Old 04-07-2014, 12:10 AM   #15
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Have you tried a Mac? I know it doesn't help your current situation at all.

I've had the same MacBook Pro for 8-9 years. It's never failed me. 0 crashes, 0 virus, user friendly and I've never installed an anti virus/malware program on it.

I used to use it for large audio recordings/editing and even maxed the hard drive at least once. Still no problems.
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