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Old 07-25-2013, 02:42 PM   #1
MAPEI - Technical Service
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MAPEI USA Technical Services

I wanted to stop by and (re)introduce myself. My name is Dan Marvin, I had the honor of getting to meet quite a few of you at Coverings this year. I've actually been on the board for a number of years with the FctryRep moniker for Florida Tile. Recently I changed jobs and now am leading the Technical Services department at MAPEI USA.

By way of background, I have a degree in Ceramic Engineering from Alfred University (Go Saxons!) and started with American Olean Tile right out of school as an engineer in their Olean mosaics factory. I transfered to Jackson, TN less than a year before AO was purchased by Dal Tile. When that factory closed, I moved to Florida Tile where I worked for 17 years. For 11 of those, I was in charge of Quality Assurance and Technical Services. I serve on a number of committees for TCNA (Handbook, Tile Technical, Chair of the Green Initiative committee) as well as CTDA and in years past, NTCA.

This year I decided to make the jump from tile to installation products. MAPEI makes not just tile products, but also products for carpet, vinyl, wood, and concrete repair. We have also recently introduced a tile care and maintenance line. If you have not used the Technical Services department in the past, we have a Product Support division that works the phones as well as regional Tech Reps who support sales and investigate product issues in the field. We also have a top-notch training staff that does presentations at the major trade shows.

I will try to jump in when there are discussions regarding our products and I encourage you to ask if you have questions. If I don't have the answer I will refer you to someone who does in our company.
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Old 07-25-2013, 02:59 PM   #2
Lazarus
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Dan~Nice to have you aboard. I might suggest you add the numbers for the technical services, etc. to your signature line for easy access...
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Old 07-25-2013, 03:07 PM   #3
dbol
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hey Dan,
I use ultra flex 3 and ultra lite all the time.
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Old 07-25-2013, 04:24 PM   #4
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Jim Bourgeouis, my rep is great !

I use a lot of LFT, OptiColor, and AquaD. Not necessarily in that order.


Can you post a pic of your HQ office, or your Technical Dept. team members ??

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Old 07-25-2013, 05:07 PM   #5
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Hey Dan you should talk to your higher ups about setting up a workshop for the John bridge form group. we need something to do next summer lol
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Old 07-25-2013, 06:19 PM   #6
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Congrats on the change Dan!
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Old 07-25-2013, 08:19 PM   #7
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I'd like to thank Mapei for keeping us installer in mind with their low dust formulations. That's my main reason for sticking with them.
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Old 07-25-2013, 10:54 PM   #8
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Welcome again, Dan. Good to finally have a Mapei rep on board.
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Old 07-26-2013, 12:01 PM   #9
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Hey Dan,
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Old 07-26-2013, 09:11 PM   #10
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I use Mapie products and like them so its nice to see you on here to help us with product selection and trouble shooting so welcome, sit back and enjoy...
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Old 07-27-2013, 12:26 AM   #11
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Quote:
Originally Posted by Robert
I use Mapie products....
Dan is with the MAPEI company, Robert. He prolly don't know about them pie products you use, eh?
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Old 07-27-2013, 09:47 AM   #12
Ken
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Quote:
Originally Posted by Robert
Originally Posted by Robert
I use Mapie products....
Quote:
Originally Posted by CX
Dan is with the MAPEI company, Robert. He prolly don't know about them pie products you use, eh?
LOL CX!
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Old 07-28-2013, 06:57 AM   #13
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Thanks everyone, it's great to hear good things about the products, sales reps, and company. I know that when it comes down to it, our products have to meet not just our high standards but pass the 'do I trust and like to work with this company and product?' test from you. I think you'd be surprised how much behind the scenes work goes into making sure our products are as easy as possible to apply.

I've added our tech support number to my signature and will work on getting you some pictures of the facility and support team. I don't think it will be difficult to arrange a workshop, we have facilities around the country for training including a very functional one at our Deerfield Beach, FL headquarters. Give some thought to what you'd like to see demonstrated, we'll try to come up with a theme that's as useful to as many of you as possible. Thanks again for the warm welcome.

Oh, as for the spelling and pronunciation of MAPEI, it is routinely slaughtered by just about everyone, no worries
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Old 07-28-2013, 09:17 AM   #14
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Hi Dan, welcome aboard, again.
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Old 07-31-2013, 03:01 PM   #15
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Here are some photos of the MAPEI facilities:

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Our Corporate Office building in Deerfield Beach

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Sam Biondo conducting a MAPEI Technical Institute (MTI) session

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Factory Photo

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Factory Photo

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Production Line
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