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Old 07-26-2012, 06:54 AM   #1
Lump
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Fusion Pro grout feedback request/input

Does anyone have any experience/feed back with Customs new Fusion pro grout? It is being launched Aug.1st 2012, but there are some test markets where it has been out for a while. It is being called a "single component grout" and from what I hear it is not portland cement based, not urethane, and not epoxy. We ordered 3 test buckets but would like some feedback from anyone who has any good or bad info before we order a bunch of stocking inventory so we don't get burned like we did on the first version of star quartz urethane.
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Old 07-26-2012, 07:57 AM   #2
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I used it a couple of Weeks ago.
It starts to get hard pretty fast when spreading.
I found having one guy spreading and another cleaning right away seemed to work best.
It looked good when done.
I was helping someone else on that job and can't say I would use it again, but it wasn't to bad to work with.
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Old 07-30-2012, 09:49 AM   #3
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anyone else played with this stuff?
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Old 07-30-2012, 10:53 AM   #4
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We sell a ton of Custom grout (though SpectraLock is becoming a customer favorite). I am also interested to see how it fairs in the test market to see if it's worth bringing on board.
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Old 07-30-2012, 12:10 PM   #5
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From what I've heard (rumor) is that the fusion will eventually replace spectra lock thats how confident these "they" people are with the fusion line.
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Old 07-30-2012, 01:23 PM   #6
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Old 08-01-2012, 07:27 AM   #7
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From what I've heard (rumor) is that the fusion will eventually replace spectra lock
I don't understand how this grout would replace Spectrlock when it's two different manufacturers and two different kinds of grout. Urethanes haven't replace epoxies they are just a different kind of grout.

I can't figure out if this is a urethane or if it's a completely new kind of grout.
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Old 08-01-2012, 07:36 AM   #8
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Just like StarQuartz when it came out everyone thought it was the best thing since sliced bread. Open it up and mix the liquid in and grout, reuse when needed. Well we found out just how good it was.

With all due respect, SpectraLock has a proven successful track record. I don't think Granquartz or whatever they call it now is no competition as far as the market. Maybe a small piece of it.

Like any other grout, the bugs will have to be worked out of it. Course the guinea pigs will be us installers, we will ultimately pay the price. So with that being said, I'll wait a couple years till they get the bugs out then still be using SpectraLock the "money" grout in more ways than one
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Old 08-02-2012, 09:38 AM   #9
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The last few years, I've been using the QuartzLock2 quite a bit with no issues or callbacks. I've heard all the horror stories with the original QL but all those bugs seemed to have been worked out.
The local Dal explained this stuff to be a bit different on the ingredients but the same working properties as urethane so I'm wondering if it is silicone based or something to that effect. I'm still undecided on trying it out.
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Old 08-02-2012, 09:36 PM   #10
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So I heard this stuff is a urethane grout. I think Custom is using the term "urethane based" or something, but I'm not sure what the difference is.

The one nice thing is that they have matching 100% silicone to go with some of the colors.
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Old 08-03-2012, 06:02 AM   #11
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My question to Custom is why another Urethane grout? Yes there were problems with StarQuartz but it took years for them to come to pass. I remember ripping out grout I think it was about 3-4 years after it was installed.
So how do we know Urethane based grouts are good?

We know epoxy works why would we see another Urethane grout, people have come to realize the epoxy based grouts are much more friendly. At least SpectraLock is. I guess to each their own.
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Old 08-03-2012, 06:57 AM   #12
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Its not a urethane. Its a silicone, acrylic mix of some sort.
I was thinking it seemed similar to the sanded caulks but it felt overmixed, kind of fluffy.
It was weird. I would rather use spectra lock. Clean up is just as easy and I felt that the fusion left too,much haze.
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Old 08-03-2012, 01:54 PM   #13
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We did some testing of this grout last October and did some actual field testing in January. We have used a ton of quartzlock the last three years and this new Customs grout is much easier to spread and clean.
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Old 08-03-2012, 11:24 PM   #14
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I have used quartzlock on a few jobs, including my own home (backsplash). I have found urethane grouts to be great to work with. Mapei's opticolor comes to mind too, also a great urethane grout. I personally have found both to be just as easy, or easier, to work with as Spectralock. Opticolor has been around a long time too. Doesn't seem as popular and I am not sure why but I haven't heard any stories of failure.

If I were to have to pick between the urethane grouts I have used and spectralock, it would be a tough choice.

Not sure why some are such urethane grout haters.
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Old 08-04-2012, 10:15 AM   #15
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The new fusion pro is not urethane. We do love urethane here and stock quite abit of (see pic). Just not sure if the stain resistance is all its cracked up to be with urethane. My 3 sample pails of fusion pro are coming to me monday, will do some testing and report back.
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