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Search: Posts Made By: David Taylor
Forum: Tile Forum/Advice Board 06-23-2010, 03:25 PM
Replies: 224
Views: 46,298
Posted By David Taylor
Paul83 just left a post and deleted it. He...

Paul83 just left a post and deleted it. He claimed to be truthful in all of his statements and claimed UPS didn't have the package yet.


My reply:
Maybe you should check your email before...
Forum: Tile Forum/Advice Board 06-23-2010, 03:15 PM
Replies: 224
Views: 46,298
Posted By David Taylor
Paul, The assurances I mentioned in my last...

Paul,

The assurances I mentioned in my last post have been taken care of; your package is on its way and you've been given all the information you need to verify it is with UPS.

You're not...
Forum: Tile Forum/Advice Board 06-22-2010, 03:14 PM
Replies: 224
Views: 46,298
Posted By David Taylor
I just spoke with the Paul in question. The...

I just spoke with the Paul in question. The order was actually placed under his wife's name, so I wasn't able to relate the two until a few minutes ago.

I've given him some assurances and he'll...
Forum: Tile Forum/Advice Board 06-22-2010, 03:07 PM
Replies: 224
Views: 46,298
Posted By David Taylor
On a thread over a month stale, too... I can...

On a thread over a month stale, too...

I can say that I haven't talked to a Paul recently and certainly not one who has placed an order for 16 items. The last order we had which contained 16 or...
Forum: Tile Forum/Advice Board 04-12-2010, 08:14 PM
Replies: 224
Views: 46,298
Posted By David Taylor
Yes, we are getting orders in/out again. It's...

Yes, we are getting orders in/out again. It's been a tough spell.

We're now ordering from distributors from across the country, since the local ones won't (can't) sell to us any more. If this,...
Forum: Tile Forum/Advice Board 02-10-2010, 08:16 PM
Replies: 224
Views: 46,298
Posted By David Taylor
Joseph, Your tracking information should...

Joseph,

Your tracking information should have been updated by now. We see that the package is due for delivery tomorrow.

Unfortunately, we've had a run of technical questions that have taken...
Forum: Tile Forum/Advice Board 02-09-2010, 07:26 PM
Replies: 224
Views: 46,298
Posted By David Taylor
Good news on the shipping front! UPS just...

Good news on the shipping front!

UPS just picked up the vast majority of back-orders, so tracking information should be updated for those who received emails from them.

Elliott - I've upgraded...
Forum: Tile Forum/Advice Board 02-03-2010, 07:43 PM
Replies: 224
Views: 46,298
Posted By David Taylor
Elliott, I had said the back-orders -will-...

Elliott,

I had said the back-orders -will- be cleared by Monday (as in this upcoming Monday).

This afternoon, I checked with a few of the companies in Spokane, Seattle and Portland I used to...
Forum: Tile Forum/Advice Board 02-03-2010, 07:10 AM
Replies: 224
Views: 46,298
Posted By David Taylor
Hello, everyone. :) January was not a banner...

Hello, everyone. :)

January was not a banner month for us here. We closed for the first time ever in eight years for the Christmas break (Dec. 16 - Jan. 4) and came back to a host of unexpected...
Forum: Tile Forum/Advice Board 12-07-2009, 08:19 PM
Replies: 87
Views: 9,641
Posted By David Taylor
Everything is fine now, with the exception you...

Everything is fine now, with the exception you may or may not receive an email confirmation of your order. The SSL is active and valid again for the secure pages.
Forum: Tile Forum/Advice Board 12-06-2009, 11:27 AM
Replies: 87
Views: 9,641
Posted By David Taylor
This is a hosting thingie... they changed our DNS...

This is a hosting thingie... they changed our DNS to something else, but left the SSL certificate on the old DNS. Anything that requires the page to be secure, you won't be able to get to.
...
Forum: Professionals' Hangout 09-03-2009, 09:30 AM
Replies: 44
Views: 11,091
Posted By David Taylor
As Mr. Kelly mentioned, we will have the...

As Mr. Kelly mentioned, we will have the components available separately, but they'd have to be a phone order - they won't be available on the website anytime soon.
Forum: Professionals' Hangout 09-03-2009, 08:49 AM
Replies: 44
Views: 11,091
Posted By David Taylor
We have an order pending for one of the hats...

We have an order pending for one of the hats (from someone on this website) and one more in stock.

More hats are coming next week.
Forum: The Mud Box 07-15-2009, 07:11 PM
Replies: 16
Views: 1,197
Posted By David Taylor
Hi Jesse, This all comes back to the...

Hi Jesse,

This all comes back to the Schluter policy of no drop-shipping. We weren't affected by their policy directly, since we stock most of the items (excluding profiles/tile trim) all of the...
Forum: Professionals' Hangout 05-20-2009, 09:40 AM
Replies: 47
Views: 8,253
Posted By David Taylor
Hi Matt, When I say drop-shipping, I mean...

Hi Matt,

When I say drop-shipping, I mean the delivery of product to other than the entity that ordered it.

In your example, if a customer purchased product from the tile store, it now would be...
Forum: Professionals' Hangout 05-20-2009, 07:06 AM
Replies: 47
Views: 8,253
Posted By David Taylor
Thanks, Dean! :) Royce: You bring up good...

Thanks, Dean! :)

Royce: You bring up good examples of what I went through on Cape Cod; my favorite was "it doesn't exist and I've been here for 30 years". When I showed them it does exist, they'd...
Forum: Professionals' Hangout 05-20-2009, 05:57 AM
Replies: 47
Views: 8,253
Posted By David Taylor
Here's how I see it... *Attention - long...

Here's how I see it...

*Attention - long post ahead*

A while back, Schluter was made aware of a few things which didn't sit well with them; online retailing, price-point selling and...
Forum: Tile Forum/Advice Board 02-17-2009, 08:55 PM
Replies: 178
Views: 15,265
Posted By David Taylor
Hi Mike, We didn't ship yesterday, but you...

Hi Mike,

We didn't ship yesterday, but you should be getting an email from FedEx shortly. That's the shipping confirmation you're looking for - but they don't email you until they've picked it...
Forum: Tile Forum/Advice Board 02-06-2009, 01:28 PM
Replies: 11
Views: 895
Posted By David Taylor
Yes, minus one hour and 51 minutes. 9 minutes...

Yes, minus one hour and 51 minutes. 9 minutes from web order to delivery.

Ah, those were the good old days before someone told us we couldn't break the laws of physics the way we were. :) Now...
Forum: Professionals' Hangout 02-05-2009, 05:26 PM
Replies: 31
Views: 2,787
Posted By David Taylor
No begging or whining needed - we have 'em in...

No begging or whining needed - we have 'em in stock. :)

(no need to order a case of them, either)

http://www.tile-experts.com/products.asp?id=68
Forum: Tile Forum/Advice Board 08-12-2008, 08:25 PM
Replies: 19
Views: 2,257
Posted By David Taylor
Oh, the website work is all done (added DITRA-XL)...

Oh, the website work is all done (added DITRA-XL) and I'm just kicking my feet up. Thought I might drop by and answer some questions. :)

(and do a little catching up)

Lookie, lookie - you done...
Forum: Tile Forum/Advice Board 08-12-2008, 08:06 PM
Replies: 19
Views: 2,257
Posted By David Taylor
That won't be a problem, but you'll want to put a...

That won't be a problem, but you'll want to put a lot of weight on the flange when hooking up the pipe underneath.

If you don't, you'll pop out the flange from the mud.
Forum: Professionals' Hangout 06-18-2008, 11:14 AM
Replies: 32
Views: 3,688
Posted By David Taylor
We're in the same boat, Jerry. That's the first...

We're in the same boat, Jerry. That's the first time I've seen them.

The problem is that Schluter doesn't have a good way of keeping retailers informed of the new products. Still waiting on the...
Forum: Professionals' Hangout 06-09-2008, 09:42 AM
Replies: 17
Views: 1,501
Posted By David Taylor
That's a good question. Quite soon, the drains...

That's a good question. Quite soon, the drains will be at the full retail of $101.07 and $119.42 to match up with Schluter's MAP policy.

We entirely agree with their reasoning to adopt MAP policy...
Forum: Tile Forum/Advice Board 05-10-2008, 01:21 PM
Replies: 4
Views: 918
Posted By David Taylor
I'd try an iron on low setting with a sheet of...

I'd try an iron on low setting with a sheet of tin foil over the tape (don't put the iron right on the tape).

It'll somewhat melt the glue so that it'll come off much easier. If there's some...
Showing results 1 to 25 of 500

 
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